KOLAWOLE OLOYEDE
IT Support Technician
Lagos, NG.About
Detail-oriented Computer Science graduate with proven hands-on experience in IT support, hardware troubleshooting, and customer service, adept at diagnosing and resolving technical issues across diverse systems. Possessing a strong ability to maintain IT infrastructure and deliver efficient solutions in fast-paced environments, I aim to leverage my problem-solving skills to enhance system performance and contribute significantly to organizational productivity.
Work
Oye Cyber Café & Computer Repair
|IT Support Technician
Osogbo, Osun, Nigeria
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Summary
Delivered comprehensive technical support and managed daily IT operations to ensure system availability and high customer satisfaction at a cyber café and computer repair center.
Highlights
Provided technical support to a diverse customer base, resolving issues related to computer systems, internet usage, and printing services to ensure seamless operations.
Diagnosed and efficiently repaired a wide range of hardware faults on laptops and desktops, restoring full functionality and extending device lifespan.
Installed and configured various operating systems and software applications, optimizing system performance and enhancing user experience.
Managed daily IT operations, consistently achieving high system availability and proactively addressing issues to ensure customer satisfaction.
Resolved customer complaints effectively and provided clear guidance on basic IT issues, improving user self-sufficiency and reducing repeat inquiries.
Kamaldeen Group of School
|NYSC
Ado Ekiti, Ekiti, Nigeria
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Summary
Supported administrative operations, managed digital records, and facilitated smooth communication to ensure efficient daily activities for a school group.
Highlights
Provided critical administrative support, optimizing scheduling and coordination processes to enhance overall operational efficiency.
Managed and maintained digital records, ensuring data integrity, accessibility, and security while assisting with essential IT-related tasks.
Facilitated smooth communication and organization of daily activities, contributing to a well-structured and productive work environment.
Collaborated with team members to streamline workflows, reducing administrative bottlenecks and improving response times.
NIIT Agbara
|Intern
Agbara, Lagos, Nigeria
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Summary
Contributed to software development projects, wrote efficient code, and supported debugging and testing to deliver high-quality software solutions.
Highlights
Assisted in software development projects utilizing Python, contributing to the enhancement of application functionality and performance.
Wrote and maintained clean, efficient code for various applications, improving overall application stability and scalability.
Provided crucial support in debugging and testing software solutions, identifying and resolving issues to ensure high-quality product delivery.
Collaborated with the development team to implement new features and optimize existing functionalities.
Yusluv Computer Hardware & Software Engineering
|Trainee
Osogbo, Osun, Nigeria
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Summary
Developed foundational skills in diagnosing and repairing hardware/software faults, installing operating systems, and performing routine maintenance.
Highlights
Developed foundational skills in diagnosing and repairing various hardware and software faults, ensuring optimal system functionality.
Gained practical experience in installing and configuring diverse operating systems and essential applications, setting up functional user environments.
Performed essential hardware upgrades, including RAM, HDD, and SSD installations, to enhance system performance and capacity.
Executed routine system maintenance tasks, such as system cleanup and virus removal, to ensure system health, security, and longevity.
Education
Osun State University
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Bachelor
Computer Science
Grade: 3.46/5.0
Languages
English
Certificates
Computer Repair
Issued By
Yusluv Computer Hardware & Software Engineering
Skills
Technical Support
Customer support & helpdesk assistance, System diagnostics and maintenance, Windows OS support, Software installation and configuration, Hardware troubleshooting and repair.
Software & Productivity Tools
Microsoft Office Suite.
Networking
Basic networking and internet setup.